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News : mce Signs Strategic Engagement with Amdocs

#contactcenterworld, @Amdocs

Tel-Aviv Israel, June 11, 2021 -- mce Systems Ltd. ("mce" or the "Company") announces it has entered into a strategic engagement with Amdocs, a provider of software and services to communications and media companies.

Amdocs has selected mce to join the global Amdocs Partners Program of vendors across all areas of the Amdocs portfolio. The collaboration between the two companies will include the integration of mce solutions with Amdocs' offering and the creation of joint offers for telco players around the world. 

Yuval Blumental, mce Co-Founder & CEO stated: "Amdocs is one of the strongest and long-standing players in the telecom market. They are at the heart of all the systems that need to be unified for driving a successful digital transformation readiness process. mce has an unparalleled solution that now can be better proliferated within the telco community through this important engagement."

#contactcenterworld, @Amdocs

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About mce Systems Ltd.:
Company Logomce Systems is a software solution and integration provider, specializing digital services solutions for mobile operators . mce enable device lifecycle management, device value optimization, cost reduction and the generation of new business for operators worldwide delivering Omni-channel capability across web, call-center, retail, on-device and reverse/forward logistic channels.
Company Facebook   Company LinkedIn   Company Profile Page

About Amdocs:
Company LogoAmdocs Limited is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey).
Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Let Your Agents Do the Talking

Read today's tip or listen to it on podcast.

Published: Tuesday, June 15, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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