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News : McGregor Call Center is Hiring 500 People
McGregor, TX, USA, Aug 8, 2016 -- A call center in McGregor that fields inquiries from health insurance customers is hiring nearly 500 people, which will increase employment there to nearly a thousand.
C3/CustomerContactChannels, which is celebrating its fifth anniversary of leasing a facility from the city of McGregor, needs customer service agents and nearly 20 supervisors to meet the needs of growing insurance clients. About 100 of the positions already have been filled, said Suzette Mansfield, C3 site director.
"We have been awarded additional work by one of our national health insurance companies and therefore have a need to ramp up hiring fast," Mansfield said.
She said new hires who work the phones start at $10 an hour, but can make more through the company’s incentive program.
C3 opened its facility in McGregor in August 2011, and has seen employment fluctuate as the demands of its clients change.
"Establishing a customer contact center in the Waco area turned out to be a great move for our company, because the talent pool here is exceptional," said Rick Ferry, C3 chief operating officer for the Florida-based company. "We have been fortunate enough to be able to hire thousands of people in the region and make them part of a team that loves what they do for a living and loves giving back to the community. That’s the cornerstone of our culture."
Mansfield said C3 will find most of the employees it needs from the Greater Waco and Temple areas. She said those hired will receive six weeks of classroom training and two weeks of on-the-job instruction before taking insurance-related calls about coverage, physicians included in networks, prescription drug coverage and the like.
Operations manager Chris Koch said he believes C3 will have little trouble meeting its goal of filling 400 to 500 new positions.
"We’re not just going after those without jobs," he said. "Some are under-employed and want to join a culture where you work hard and love what you do."
"In its latest round of hiring, C3 is looking for motivated people to handle inbound customer calls," the company said in a release. "Candidates must have exemplary communication skills and be computer proficient. Prior experience is a plus, but C3 offers training for those who are new to the industry."
Koch, the operations manager, said the company promotes from within, adding he was hired as an agent but shortly thereafter was assigned to management.
Posted by Veronica Silva Cusi, news correspondent
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C3/CustomerContactChannels manages nearly every facet of customer communications for corporations who rank Customer Management as a strong component of their growth and brand development strategies. Led by a team of seasoned professionals with significant experience in key industries, C3 builds solid partnerships with its clients based on mutually determined business objectives.
Published: Tuesday, August 9, 2016