Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
90
MEMBER
Işık Tazeler
Chief Growth Officer
65

News : MCI BPO Announces the Acquisition of Guthy-Renker’s Contact Center Service Operations; Appoints Greg Thomas as President

#contactcenterworld, @myoceanx

Miami Beach, FL, USA, Feb. 20, 2023 - MCI is proud to announce the acquisition of OceanX LLC, a wholly owned subsidiary of Guthy-Renker Ventures LLC. OceanX provided contact center technology, services, and brand reputation management for some of the most recognizable brands in the world.

With a contact center delivery footprint and network across both Eastern and Western Hemispheres, including Central America, Mexico, and East Asia, the OceanX acquisition by MCI brings an expanded global footprint to service new and existing customers. With a team of leadership, program managers, customer service, customer retention, and social media/digital ambassadors, the OceanX CC team brings talent to the MCI customer base on day one. MCI will operate the OceanX CC division as "MCI Business-Process-Outsourcing-as-a-Service (BPOaaS)."

Additionally, MCI has announced that Greg Thomas will serve as President & COO. MCI has seen record growth over the last 5 years organically as well as through the acquisition of strategic assets. To help continue the growth trajectory, MCI bolsters the executive management team to operate MCI’s existing and growing footprint of nearshore and offshore global delivery centers, technology, and services.

Greg joins MCI from the telecommunications/multiple service operator industry. In Greg’s most recent position as SVP – Customer Experience & Operations, he was responsible for leading customer service, technical support, customer retention & revenue growth for one of the largest broadband & video service providers in the United States. There, he was pivotal in transforming the customer experience, and spent the last 12+ years in senior strategic, analytical, and operational capacities.

"I am honored to assume the role of President & COO of MCI. I am a fan of MCI’s history, and I am looking to continue the meteoric growth that MCI has had by strategically focusing on our growing global footprint. I’m grateful for the opportunity, and I look forward to working with the strong management team in place to further our growth ambitions globally, domestically, and digitally. Having been on the client side my entire career I know what it takes to be a trusted and value-added partner to our clients. Continuing MCI’s two-decade growth trajectory while maintaining and growing relationships with the most prominent brands in the world, remains our priority," said Greg Thomas, President, and COO of MCI.

"MCI is well positioned and has been growing extremely fast over the last twenty years. MCI was once again named to Inc’s List of Fastest Growing Privately Held Companies for 2022. MCI and its subsidiaries have made Inc’s list roughly 18 times in the last 20 years. As the world and economy are shifting, so is MCI, to deliver the market’s desire for nearshore and offshore digital contact centers empowered by North American analytics, systems, leadership, management, and security.

The acquisition of the OceanX contact center brings a deeply tenured and talented team that has been providing global support services to Guthy-Renker, one of the world’s largest and most respected direct to consumer (DTC) marketing companies, for the last 30 years. The addition of Guthy-Renker’s designated contact center will further bolster our dynamically growing global support offerings for new and existing customers," said Anthony Marlowe, CEO of MCI.

On the appointment of Greg Thomas as President & COO, Marlowe said, "I’m delighted to welcome Greg to the MCI family in this newly formed position. Greg is a proven leader with a long track record of driving transformative change throughout his career. He has a unique skill set that blends leadership, operations, analytics, finance, and business strategy, and I am confident he has the vision to guide MCI’s operation & growth initiatives. Our clients will immediately feel the positive influence of Greg’s leadership."

#contactcenterworld, @myoceanx

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About MCI:
Company LogoThe biggest Mobile communication company of Iran with about 60 Million clients.Company Profile Page

About OceanX:
Company LogoHeadquartered in Silicon Beach, we are a fully-integrated technology platform company focusing exclusively on physical memberships and subscription services. Specialties: Membership Commerce, Membership Services, Subscription Billing, Customer Insights, Selling Direct
Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Communication Is Key

Read today's tip or listen to it on podcast.

Published: Tuesday, February 21, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

NOW PLAYING
Starting on the hour every hour today

Contact Center Best Practices At This BPO
WATCH

Coming up this Week

Customer Service At Leading Global Phone Provider
Jun 23

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 8630 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 3531 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =