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News : MCI Enters Cape Town South Africa with the Acquisition of BYC Aqua

#contactcenterworld, @bycquality

Miami Beach, FL, USA, Feb. 19, 2024 - MCI BPO (MCI), a provider in business process outsourcing (BPO) and customer experience (CX) solutions, announces the acquisition of, BYC Aqua (BYC), a South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution. The MCI acquisition furthers MCI's strategic expansion of MCI’s global footprint and enhancement of its tech offerings. The BYC acquisition includes BYC’s Byron Yeats Consulting division.

BYC, headquartered in Cape Town, South Africa, is a global BPO, delivering Quality-Assurance-as-a-Service (QAaaS) services to a diverse base of South African, Australian, and United Kingdom enterprise clients. The integration of BYC into the MCI family of companies strengthens MCI's offerings by adding a QA technology, artificial intelligence (AI), and human capital services in over 150 languages, including all African regional languages.

Anthony Marlowe, CEO of MCI, expresses MCI’s enthusiasm of the BYC acquisition: "The addition of BYC Aqua to the MCI Group propels our global and technology mission forward in MCI’s ability to offer CX worldwide. BYC Aqua's established client base and exceptional proven performance provides both BYC and MCI clients access to a multi-decade and innovative delivery experience. The Cape Town based acquisition, a location requested by many MCI clients, opens the door to one of the most dynamic and growing CX BPO markets in the world, adding to MCI’s ever expanding multi-national footprint."

This acquisition brings together MCI's innovative approach and BYC’s deep understanding of the region and substantial cloud offerings, including certain unique AI offerings. This MCI strategic move harnesses the tech-savvy and abundant talent pool that South Africa offers, bolstering MCI's capacity to serve its marquee global customer base.

"BYC Aqua's dedication to tech-enabled business services, customer experience and quality assurance aligns perfectly with MCI's values and vision," said Natasha Anthony, BYC Aqua General Manager. "Together, MCI and BYC are redefining the BPO landscape in Cape Town and beyond, offering both BYC’s existing and MCI’s clients a distinct competitive edge in terms of cost savings, competency, data security, performance, and proficiency."

#contactcenterworld, @bycquality

Posted by Veronica Silva Cusi, news correspondent

About MCI:
Company LogoThe biggest Mobile communication company of Iran with about 60 Million clients.
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About BYC Aqua Solutions:
Company LogoBYC provides Outsourced Quality Assessment services to the call centre industry as well as license of our 'plug and play' QA and Coaching reporting tool
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Published: Wednesday, February 21, 2024

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2024 Buyers Guide Business Continuity


CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.


CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

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