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Melbourne, FL, USA, Oct, 2020 -- MCI has expanded to the Space Coasts talent-rich market in Melbourne, FL. MCI moved into a 35,000 square foot facility with an eventual capacity for 500 agents working concurrently with management. Due to COVID regulations and CDC guidance, MCI keeps the overall on-site agent team to around 200.
CEO Anthony Marlowe had narrowed down a broad list of expansionary targets to a few cities in Florida for the latest footprint expansion. "With Florida being a great talent pool for us already in Jacksonville and a very pro-business environment, we felt the state was ripe for another MCI contact center. Pair that with low- to no state income taxes and readily available bilingual speakers in the talent pool locally, and the ingredients for success were at hand," said Marlowe.
MCI has plans for diverse programs to populate the Melbourne center, from retailers to telecoms and public sector work. The company's continued diversification of the client base has been the fuel for many organizations' careers. Bill Haack, a Palm Bay/Melbourne-local BPO veteran, has been put in charge of the facility, as MCI's Senior Vice President of Operations. "We are excited to be a part of the thriving v-shaped rebound in Florida, providing vital jobs, career path opportunities, and more. Melbourne and the surrounding areas are cities that match our business model of offering customer service and other professional front and back-office jobs at a competitive rate with outstanding quality. Melbourne is a community filled with hard-working and talented people who have the skillset we are looking for," said Haack.
MCI has hired support and executive staff in Melbourne to aid in the growth of the center. The Melbourne facility is located at 511 North John Rodes Blvd. "The facility being within ~30 minutes from Orlando International Airport and ~10 minutes from the Melbourne International Airport provides easy access for the MCI executive team and clients alike to visit the teams in production and for training," said Haack.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About MCI:
The biggest Mobile communication company of Iran with about 60 Million clients.
Published: Monday, October 5, 2020
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