#contactcenterworld, @Five9
Mexico City, Mexico, Jan 30, 2023 -- MCM Telecom, a telecommunications provider, XTT Mexico, a cloud services distributor in Mexico, and Five9, a provider of cloud contact center solutions, announced that MCM Telecom has joined the Five9 network of Certified Integrated Network Partners (CINP).
Five9 CINP certification gives MCM Telecom full support to integrate Five9 solutions for the Enterprise and Mid-Market in Mexico. Additionally, XTT, a value-added distributor for Five9 and MCM in the LATAM market, can deliver MCM Telecom’s UCaaS solution, Symphony, integrated with the Five9 platform.
"The demand for CCaaS is rapidly increasing, and we are creating momentum among customer-experience and cost-conscious customers by delivering new and customized solutions with partners who understand our business," said Laila El Shawarby, Business Alliance Manager at MCM Telecom.
Jake Butterbaugh, SVP, Global Partners, Five9, said, "Post pandemic, we have seen the Latin American market heat up tremendously, with Iberia; Brazil, Mexico, and Colombia becoming very hot markets. We anticipate continued growth in 2023, and we are excited to partner with MCM Telecom as we align, amplify, and accelerate success with our Five9 global partner ecosystem."
Sergio Flores, Business Development Director at XTT Mexico, said, "We noticed a need in the market for a solution that integrated hyper connectivity with ultra-high quality and security for UCaaS and CCaaS. MCM’s Symphony platform and services complement Five9 CCaaS and AI solutions, so we were keen to expand the partnership. With the Five9 CINP certification, XTT and Five9 can support all implementations and domain configurations for MCM Telecom customers."
The Five9 CINP certification empowers partners to become certified in Five9 offerings, helping provide customers and partners with added validation.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Five9:
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Tuesday, January 31, 2023
| 2.) |  CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall