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News : McNeilus Rolls Out Technical Support Center Hotline
Dodge Center, MN, USA, June 18, 2015 -- McNeilus Truck and Manufacturing’s Street Smart Service announced the new Technical Support Center hotline for the company's refuse trucks and mixers, including the Oshkosh S-Series front discharge mixers.
The hotline provides access to a team of technical product experts and parts support services, which are networked through an integrated call center. Through the centralized phone number and call center structure, calls are routed to available support experts for more immediate access to answers.
"When questions or issues arise, and a truck needs to be on the job, our customers deserve these unrivaled services available through the Street Smart Service Technical Support Center," said Brad Nelson, Oshkosh Corporation senior vice president and president of the Commercial Business Segment.
The company said it has increased staffing to shorten wait times allowing customers to speak with a live voice as quickly as possible.
"By providing direct access to a core team of industry experts – each averaging more than 20 years of experience – we’ve made the investment required to set a new standard for real-time product support," said Nelson.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
About McNeilus Truck and Manufacturing:
McNeilus manufactures Concrete transport trucks, and Refuse Collection vehicles in Dodge Center, Minnesota, where it is the largest employer.
Published: Friday, June 19, 2015