Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : MDS Global IT Recognized on 2018 CRN Next-Gen 250 List

#contactcenterworld, @TheChannelCo

Plano, TX, USA, Nov, 2018 -- MDS Global announced that CRN(R), a brand of The Channel Company, has named MDS Global IT to its 2018 Next-Gen 250 list. The annual list identifies IT solution providers who have embraced emerging technologies and are setting the pace for the rest of the channel in their adoption. Those on the list have been able to meet their customers' ever-changing IT needs in technologies such as cloud computing, IoT, virtualization, mobility, business analytics, and business intelligence.

MDS Global IT is a Solution provider in Cybersecurity, Contact Center Technologies, Collaboration and Cloud Computing. MDS Global IT has global presence and services customers in Enterprise & Mid-Market Space around the world. MDS Global IT provides Products, Solutions, Managed & Professional Services for its customer base.

"Our thanks to CRN for recognizing us in Next Gen 250 List. MDS Global IT's business is different from traditional hardware & software driven channel partners. Our domain focus in Contact Center, Cloud Computing, Cybersecurity, and Collaboration makes us a unique channel company. Our Technology Partners love us for customer excellence & 100% project success rate," said Mohit Bawa Co-CEO of MDS Global IT.

"MDS Global IT is providing our client base next-generation services and support that encompass a complex suite of applications and products from Contact Center to Security. Clients today expect significant value-add that enhance their operations along with above and beyond support and expertise. MDS Global is filling this void with its state of the art managed service platform and expert level engineering resources across 5 continents tailored to each client for these complex applications and products," said Kyle Dziubinski Co-CEO of MDS Global IT.

"These innovative solution providers have adapted to a rapidly-evolving marketplace and learned to leverage new technology as a competitive advantage," said Bob Skelley, CEO of The Channel Company. "Our 2018 Next-Gen 250 list is comprised of forward-thinking companies who deliver solutions designed to meet an unprecedented set of customer needs. We congratulate each team on its vision and influence in the overall progression of the IT channel."

#contactcenterworld, @TheChannelCo

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About MDS Global:
Company LogoMartin Dawes Systems specializes in delivering advanced billing, customer management and data analytics solutions to the convergent communications market. We consistently deliver complex projects on time and to budget. Combining process innovation with robust and proven systems, Martin Dawes Systems offers attractive propositions that help build customer loyalty, improve efficiency and increase. Headquartered in the UK, we have offices in North America, Europe and Asia-Pacific from which we support customers, including Vodafone and BT, internationally.
Company RSS Feed   Company Profile Page

About The Channel Company:
Company LogoThe Channel Company (formerly UBM Channel) is the independent organization enabling technology partnerships across the channel eco-system.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Competitions

Read today's tip or listen to it on podcast.

Published: Monday, November 12, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =