News : MDT Inks Partnership with PSCU for Call Center Support
St. Petersburg, FL, USA, Aug 12, 2015 -- PSCU has announced a partnership with Member Driven Technologies (MDT) to provide call center support to MDT’s roster of credit union clients. MDT is a reseller of Symitar core processing services to the credit union market and has credit unions clients throughout the U.S.
Under the agreement, PSCU will provide conversion Total Member Care™ call center support to MDT clients. PSCU’s Total Member Care 24/7/365 call centers deliver a comprehensive approach to member support. In addition to handling inquiries on a variety of financial services, the call centers help credit unions communicate effectively with their members about conversions, mergers, EMV upgrades, home banking conversions and regulatory changes.
"PSCU and MDT are very like-minded organizations in terms of a shared focus on servicing our member credit unions and their members with exceptional quality," said Chuck Fagan, PSCU CEO and President. "We recognize that data conversions generate a large volume of consumer inquiries and are confident that our call centers will be able to handle these inquiries 24/7/365 for MDT’s credit union clients."
Posted by Veronica Silva Cusi, news correspondent
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Offering credit, debit, e-services, and contact center solutions designed for credit unions and their members.
About Member Driven Technologies:
Member Driven Technologies provides technology services to financial institutions.
Published: Thursday, August 13, 2015