News : MDT Inks Partnership with PSCU for Call Center Support
St. Petersburg, FL, USA, Aug 12, 2015 -- PSCU has announced a partnership with Member Driven Technologies (MDT) to provide call center support to MDT’s roster of credit union clients. MDT is a reseller of Symitar core processing services to the credit union market and has credit unions clients throughout the U.S.
Under the agreement, PSCU will provide conversion Total Member Care™ call center support to MDT clients. PSCU’s Total Member Care 24/7/365 call centers deliver a comprehensive approach to member support. In addition to handling inquiries on a variety of financial services, the call centers help credit unions communicate effectively with their members about conversions, mergers, EMV upgrades, home banking conversions and regulatory changes.
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"PSCU and MDT are very like-minded organizations in terms of a shared focus on servicing our member credit unions and their members with exceptional quality," said Chuck Fagan, PSCU CEO and President. "We recognize that data conversions generate a large volume of consumer inquiries and are confident that our call centers will be able to handle these inquiries 24/7/365 for MDT’s credit union clients."
Posted by Veronica Silva Cusi, news correspondent
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Offering credit, debit, e-services, and contact center solutions designed for credit unions and their members.
About Member Driven Technologies:
Member Driven Technologies provides technology services to financial institutions.
Published: Thursday, August 13, 2015
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