News : ME Bank Says Internet, Mobile App Banking Restored
July 14, 2014 -- ME Bank has confirmed that its systems are now up and running following a system upgrade over the weekend.
An ME Bank spokesman told Computerworld Australia that the system upgrade was a "planned event" and that it notified all customers prior to the upgrade.
"Because some banking services were unavailable for a few days, there are naturally higher numbers of customers accessing the system this morning," he said.
"We are currently managing access volumes, which is normal in the immediate aftermath of an upgrade like this, to ensure system stability."
Earlier today, ME Bank tweeted that it was experiencing some issues with Internet, phone and mobile app banking.
The bank sent out four tweets this morning. "We’re experiencing a few problems with internet, phone and mobile app banking," the bank tweeted.
"While our systems are up and running, some customers may still be experiencing issues logging in. Our call centre is also experiencing some delays as we assist customers following the weekend's outage," said ME Bank.
The bank also tweeted that it was "sorry for the inconvenience" and thanked customers for their "patience and understanding".
The problems follow a system update that took place on 12 and 13 July. "Internet, phone, and mobile app banking will be unavailable all day Sat and Sun," the bank wrote in a tweet on 8 July.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Maintaining Customer Notes
About ME Bank:
Members Equity Bank Limited, operating as ME Bank is a bank based in Melbourne, Australia, which focuses on low cost, no frills banking products. Members Equity is owned by Industry Super Holdings.
Published: Tuesday, July 15, 2014
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