News : MeaningCloud Announces the Launch of Vertical Packs

New York, NY, USA, Dec, 2017 -- MeaningCloud, a company in text analytics and deep semantic analysis, announced the launch of its first Vertical Packs, focused on the analysis of the Voice of the Customer and the Voice of the Employee. The Packs provide a version of their analytical solutions adapted to the needs of Marketing, Customer Experience, or Human Resources executives.

IInitially, two Vertical Packs have been published:

Voice of the Customer: To analyze the feedback of customers in surveys, the contact center, or social media and in industries such as banking, insurance, or retail and categorize it according to the type of product, attribute of quality, channel of interaction, or sentiment.

Voice of the Employee: To discover the opinions, competences, and concerns that employees express in surveys, performance assessments, or exit interviews, and thus better manage the talent in your organization.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com

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About MeaningCloud:
MeaningCloud is the easiest, most powerful, and most affordable way to extract the meaning of any kind of unstructured content, from social conversations to internal files. Use its plug-ins to easily perform text analytics in your spreadsheet, graphically customize its text classification and sentiment analysis functions to your specific domain to obtain unparalleled accuracy, and embed semantic analysis into your applications without risk through its pay-per-use web-based APIs.

Published: Friday, December 8, 2017

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