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News : Mechanism for Aadhar Grievances
Pune, Maharashtra, India, Aug 1, 2014 -- A complaint redressal mechanism has been established by Unique Identification Authority of India (UIDAI) under which a contact centre has been setup to serve as a helpline, with a toll free numbers.
Grievances/complaints are also received on e-mail. A statement issued by the press information bureau states that minister of state for planning, statistics and programme implementation (Independent Charge) and minister of state for defence Rao Inderjit Singh said grievance redressal cells have been established at UIDAI headquarters at New Delhi as well as at each of the eight regional offices : Bangalore, Chandigarh, Guwahati, Hyderabad, Lucknow, Mumbai, New Delhi and Ranchi.
UIDAI has established a process for correction of enrollment details under which correction has to be done by residents within 96 hours of their enrollment. In addition, UIDAI has also set up an update facility for updating demographic attributes of residents after Aadhaar generation.
This update facility is provided through a Self Service Update Portal (SSUP) and also through Permanent Enrolment Centres (PEC). Under SSUP facility, resident can update their Aadhaar information online and submit the support documents by uploading scanned copies online. Resident can also send update request with supporting documents through post.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, August 4, 2014