News : MedAire Call Center Reduces Necessity for Emergency Landings
Phoenix, AZ, USA, Oct 14, 2015 -- Flying tens of thousands of feet above civilization may seem like a good reason to panic in the midst of a medical event, but MedAire Worldwide’s 24/7 remote medical assistance centers help passengers and airline employees cope during a crisis.
Paulo Alves, Global Medical Director of Aviation Health for MedAire Worldwide, said the Phoenix-based MedLink call center at Banner Health Good Samaritan Hospital is "a simple and well-oiled system" designed to analyze in-flight medical situations, evaluate their severity, and advise airline employees accordingly. Thus, reducing the necessity to divert planes for emergency landings.
"Our goal is to approach this problem of in-flight medical events from every possible angle," he said.
In the past week, two airplanes have been diverted because of medical emergencies in the cockpit. An American Airlines pilot died midflight on the way to Boston and a United co-pilot lost consciousness on a flight to California.
Dr. Moneesh Bhow, an emergency physician at Banner Health, said in the case of a medical event, captains and flight attendants can call the center and get in direct contact with a Banner Health emergency physician.
"The call will come into our center over here, the call will be answered by one of our communications specialists who will take some basic information down, and then a physician will eventually give us further information about the case," he said. The center receives about 200 calls per day, Bhow said.
All MedLink communications specialists, including roughly 45 emergency physicians, are trained in aviation-specific protocols such as airline operations and altitude physiology.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Julia Thorn, manager of marketing and corporate communications at MedAire Worldwide, said MedLink doctors provide the most current emergency medical knowledge.
"Their extensive experience in managing in-flight issues—combined with training in altitude physiology and airline operational concerns—means they bring unique expertise to the management of in-flight emergencies," she said in an email.
Alves said MedAire provides information to flight attendants for all 120 participating airlines, in addition to their required first-aid training. Hands-on practice for flight attendants enables them to be "better prepared to stabilize a situation and avoid complications from happening," he said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consider Your Center As A Production Line
About MedAire Worldwide:
MedAire, an International SOS company, provides aviation and maritime clients with fully integrated medical and security services to patients in the air and at sea.
Published: Thursday, October 15, 2015
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...