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San Francisco, CA, USA, April 2022 - Medallia, Inc., a provider of customer and employee experience, announced the acquisition of CXTeam, a customer experience consulting firm headquartered in Mexico with customers throughout Latin America.
"Acquiring CXTeam is an incredible opportunity for Medallia to bring in a truly seasoned leadership team and accelerate the adoption of our platform in a region of critical importance," said Medallia CEO and President Leslie Stretch. "CXTeam has been an incredible partner through the years and I am thrilled to take this next step with them. This builds upon our momentum in the region and with CXTeam’s deep expertise and experience, we can help more organizations use Medallia Experience Cloud to drive faster ROI."
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"We have seen firsthand the incredible impact Medallia and customer experience can have on driving loyalty and directly impacting companies’ bottom lines," said Jesús Casas, CXTeam co-founder, and partner. "Organizations throughout Latin America are rapidly adopting new strategies focused on their customers and we are excited to help accelerate those efforts."
Posted by Veronica Silva Cusi, the news correspondent
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
a customer experience consulting firm headquartered in Mexico with customers throughout Latin America.
Published: Monday, April 25, 2022
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