#contactcenterworld, @medallia, @Five9
San Francisco, CA, USA, Dec 1, 2020 -- Medallia (MDLA), a provider in experience management, announced a partnership with Five9, a cloud contact center provider. The two companies will deliver a seamless integration between the Five9 Intelligent Cloud Contact Center and Medallia Experience Cloud - providing real-time feedback and analytics on call center interactions and customer engagement.
"Customers want to engage how and when with a business on their own terms," said Andy Dignan, senior vice president of global partner, services and international sales at Five9. "Additionally, customers expect empathy and responsiveness across each touch point – regardless of the channel. At Five9, we believe in creating partnerships with likeminded businesses that understand evolving consumer expectations and can provide more human customer service experiences that create brand loyalty."
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"We are thrilled to be partnering with Five9 to provide our joint customers with the insights they need to deliver the fast, empathetic action required to maintain and grow their customer base. Together we will give brands the ability to capture real-time feedback on each customer engagement and easily analyze the data, identify weak spots and take revenue-impacting business actions to course correct," said Steve Vierra, senior vice president of channels, alliances and global partnership for Medallia.
Posted by Veronica Silva Cusi, news correspondent
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Thursday, December 3, 2020
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