News : Medallia Announces Customer Experience Program Health Check Module
Palo Alto, Calif., May 15, 2014 -- Medallia, a global provider in SaaS Customer Experience Management (CEM) solutions, launched Medallia Health Check, which gives customer experience program managers critical data for driving customer experience program success. Medallia Health Check brings together critical program health metrics so managers don't have to piece together reports to know whether – and where – users are engaged in improving the customer experience. The module also surfaces insights about program activity and tracks feedback volume, customer segment representation, and how and when users are closing the loop with customers, allowing program owners to drive program improvement across many dimensions.
"Now we can track engagement in real time, which is invaluable when building our advocacy program," said Pembroke H. Alstein, project administrator, Vanguard Financial Advisor Services. "Knowing who is logging in and engaged will help us develop training and initiatives to increase and continue to build engagement."
Posted by Veronica Silva Cusi, news correspondent
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Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
Published: Tuesday, May 20, 2014