#contactcenterworld, @medallia, @Oracle
San Francisco, CA, USA, Nov 16, 2020 -- Medallia, Inc. (NYSE: MDLA), a global provider in experience management and a member of Oracle PartnerNetwork (OPN), announced it plans to integrate with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions with a brand. Seamless routing of real-time feedback from Medallia gives brands a deep understanding of which services are effective, satisfying and driving customer loyalty, and which services are in need of improvement to increase customer retention.
"Recent events have put in motion a new set of customer behaviors and requirements. Businesses need to react quickly in order to continue providing services and pick up on the signals customers are sending," said Rob Tarkoff, executive vice president and general manager, Oracle Cloud CX and Data Cloud. "With Oracle CX Service, and our work with partners like Medallia, we are helping brands make every customer interaction matter by providing our customers with the data they need to read and react to signals in real-time, and ultimately create lasting relationships with their customers."
....NOTE - content continues below this message
INVITATION
We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
....CONTENT CONTINUED BELOW
Medallia’s planned integration with Oracle CX Service will allow brands to proactively understand their customer’s experience by capturing a range of feedback signals that include web surveys, messaging, video, and voice analytics after a service interaction.
"Now, more than ever, customer engagements must be frictionless for brands to build relationships, revenues and results, and customer service is a key area that is ripe for transformation right now. Our relationship with Oracle will arm service teams with customer intelligence they can use to turn service into revenue," said Leslie Stretch, chief executive officer for Medallia.
#contactcenterworld, @medallia, @Oracle
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall