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News : Medallia Completes Acquisition of Voci Technologies

#contactcenterworld, @medallia, @Vocitec

San Francisco, CA, USA, May 6, 2020 -- Medallia, Inc. (NYSE: MDLA), a global provider in experience management, announced it has completed the acquisition of the speech-to-text platform, Voci Technologies.

Companies are now engaging with customers by phone more than any other channel and these interactions are a gold mine of untapped insights. Adding call center feedback to Medallia’s experience management platform can power customer experiences and significant gains in operational efficiency.

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"We are delighted to complete the acquisition of Voci, they have a unique technology and a talented team. The growth of critical data from call centers is another significant signal we have added to our experience management platform to help companies and government agencies understand customer expectations and sentiment in the moment," said Leslie Stretch, chief executive officer at Medallia.

Voci will maintain its headquarters in Pittsburgh, Pennsylvania.

#contactcenterworld, @medallia, @Vocitec

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Medallia:
Company LogoMedallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
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About Voci Technologies Incorporated:
Company LogoPittsburgh-based Voci Technologies combines artificial intelligence (AI) and deep learning algorithms to deliver the best-in-class enterprise speech analytics platform. Voci’s innovative technology and strategic partnerships enable contact centers of all sizes to extract actionable intelligence from voice data to improve customer experience, operational efficiency and compliance requirements. Voci’s open platform gives its customers and partners the freedom to choose the deployment methods and analytics solutions that best meet their business needs. The company is backed by leading investors, including Grotech Ventures and Harbert Venture Partners.
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Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 
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