
#contactcenterworld, @medallia
San Francisco, CA, USA, May 6, 2020 -- Medallia, Inc. (NYSE: MDLA), a global provider in experience management, announced it has completed the acquisition of the speech-to-text platform, Voci Technologies.
Companies are now engaging with customers by phone more than any other channel and these interactions are a gold mine of untapped insights. Adding call center feedback to Medallia’s experience management platform can power customer experiences and significant gains in operational efficiency.
"We are delighted to complete the acquisition of Voci, they have a unique technology and a talented team. The growth of critical data from call centers is another significant signal we have added to our experience management platform to help companies and government agencies understand customer expectations and sentiment in the moment," said Leslie Stretch, chief executive officer at Medallia.
Voci will maintain its headquarters in Pittsburgh, Pennsylvania.
#contactcenterworld, @medallia
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Medallia:Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
About Voci Technologies Incorporated:Pittsburgh-based Voci Technologies combines artificial intelligence (AI) and deep learning algorithms to deliver the best-in-class enterprise speech analytics platform. Voci’s innovative technology and strategic partnerships enable contact centers of all sizes to extract actionable intelligence from voice data to improve customer experience, operational efficiency and compliance requirements. Voci’s open platform gives its customers and partners the freedom to choose the deployment methods and analytics solutions that best meet their business needs. The company is backed by leading investors, including Grotech Ventures and Harbert Venture Partners.
Published: Thursday, May 7, 2020
5.) | ComSys S.A. CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more) PH: +302109241486 |
6.) | Consilium Software Consilium UniCampaign™ Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des... (read more) PH: (+61) 406 501 368 |
8.) | CTCOMM Genesys PureConnect Genesys PureEngage Tegsoft |
15.) | Teckinfo Solutions Pvt. Ltd. InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
16.) | Tru29 Outsource Solutions Inc. Custom Outsourced Solutions Tru29 Solutions tailor fits a dialer solution that will truly suit your needs. |