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News : Medallia Extends Global Reach to Asia-Pacific
Palo Alto, Calif. and Sydney, April 9, 2014 -- Medallia, a global provider in SaaS Customer Experience Management (CEM) solutions, has opened new offices in Sydney and Melbourne, Australia, adding to the regional headquarters already in Silicon Valley, Buenos Aires and London. The company's expansion into the Asia-Pacific Region (APAC) is fueled by the growing demand from Australian companies for Medallia's CEM software.
"We're seeing companies across APAC increasingly focused on delivering better customer experiences to build stronger competitive positions in their local markets," said Borge Hald, CEO of Medallia.
He added, "Many Australian market leaders have already partnered with Medallia to rally their organizations around the Voice of the Customer. With a fully local presence, we are even better positioned to serve the unique needs of the Australian market, as well as our growing customer base in the APAC region."
"Empowering our organization with customer data has been critical to our success," said Rebecca Wilson, manager of customer experience at Auto & General Insurance Services. "With Medallia's CEM software, we are able to capture valuable feedback and leverage these insights throughout our customer support channels to improve our offerings and services. We are excited about their expansion into Australia."
Posted by Veronica Silva Cusi, news correspondent
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Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
Published: Friday, April 11, 2014