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News : Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem

#contactcenterworld, @medallia

San Francisco & San Mateo, CA, USA, March 10, 2021 -- Medallia, Inc. (NYSE: MDLA), a customer and employee experience management company, and Guidewire Software, Inc. (NYSE: GWRE), a platform P&C insurers trust to engage, innovate, and grow, announced that Medallia has joined Guidewire PartnerConnect as a Solution partner.

The Medallia Experience Cloud solution has been used by property and casualty (P&C) carriers around the world to drive higher CSAT/NPS(R) scores, boost customer retention and deliver a more satisfying experience across the entire policy lifecycle. 

"Insurance companies need a comprehensive understanding of their policyholders across key moments that matter including filing a claim, calling a contact center or buying a new policy," said Greg Osborne, vice president of insurance for Medallia. "This partnership will bring together Guidewire InsuranceSuite and Medallia's powerful experience management platform, empowering insurers to transform the policyholder experience and improve operational efficiencies."

"We are thrilled to welcome Medallia as our most recent Guidewire PartnerConnect Solution partner," said Becky Mattick, vice president, Global Solution Alliances, Guidewire Software. "Making customers feel heard and valued is a big focus for insurers. Partnering with Medallia will soon bring our shared customers a streamlined way to access technology that vastly simplifies the intake and evaluation of customer feedback."

#contactcenterworld, @medallia

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Medallia:
Company LogoMedallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About Guidewire:
Company LogoGuidewire delivers the industry platform that Property and Casualty (P&C) insurers rely upon to adapt and succeed in a time of accelerating change. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business. We are privileged to serve more than 350 companies in 34 countries.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Engage Your Agents!

Read today's tip or listen to it on podcast.

Published: Friday, March 12, 2021

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2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

4.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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