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News : Medallia Joins Guidewire PartnerConnect Solution Alliance Ecosystem

#contactcenterworld, @medallia

San Francisco & San Mateo, CA, USA, March 10, 2021 -- Medallia, Inc. (NYSE: MDLA), a customer and employee experience management company, and Guidewire Software, Inc. (NYSE: GWRE), a platform P&C insurers trust to engage, innovate, and grow, announced that Medallia has joined Guidewire PartnerConnect as a Solution partner.

The Medallia Experience Cloud solution has been used by property and casualty (P&C) carriers around the world to drive higher CSAT/NPS(R) scores, boost customer retention and deliver a more satisfying experience across the entire policy lifecycle. 

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

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"Insurance companies need a comprehensive understanding of their policyholders across key moments that matter including filing a claim, calling a contact center or buying a new policy," said Greg Osborne, vice president of insurance for Medallia. "This partnership will bring together Guidewire InsuranceSuite and Medallia's powerful experience management platform, empowering insurers to transform the policyholder experience and improve operational efficiencies."

"We are thrilled to welcome Medallia as our most recent Guidewire PartnerConnect Solution partner," said Becky Mattick, vice president, Global Solution Alliances, Guidewire Software. "Making customers feel heard and valued is a big focus for insurers. Partnering with Medallia will soon bring our shared customers a streamlined way to access technology that vastly simplifies the intake and evaluation of customer feedback."

#contactcenterworld, @medallia

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Medallia:
Company LogoMedallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
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About Guidewire:
Company LogoGuidewire delivers the industry platform that Property and Casualty (P&C) insurers rely upon to adapt and succeed in a time of accelerating change. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business. We are privileged to serve more than 350 companies in 34 countries.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Understand The Team

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Published: Friday, March 12, 2021

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2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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