#contactcenterworld, @medallia
San Francisco & San Mateo, CA, USA, March 10, 2021 -- Medallia, Inc. (NYSE: MDLA), a customer and employee experience management company, and Guidewire Software, Inc. (NYSE: GWRE), a platform P&C insurers trust to engage, innovate, and grow, announced that Medallia has joined Guidewire PartnerConnect as a Solution partner.
The Medallia Experience Cloud solution has been used by property and casualty (P&C) carriers around the world to drive higher CSAT/NPS(R) scores, boost customer retention and deliver a more satisfying experience across the entire policy lifecycle.
"Insurance companies need a comprehensive understanding of their policyholders across key moments that matter including filing a claim, calling a contact center or buying a new policy," said Greg Osborne, vice president of insurance for Medallia. "This partnership will bring together Guidewire InsuranceSuite and Medallia's powerful experience management platform, empowering insurers to transform the policyholder experience and improve operational efficiencies."
"We are thrilled to welcome Medallia as our most recent Guidewire PartnerConnect Solution partner," said Becky Mattick, vice president, Global Solution Alliances, Guidewire Software. "Making customers feel heard and valued is a big focus for insurers. Partnering with Medallia will soon bring our shared customers a streamlined way to access technology that vastly simplifies the intake and evaluation of customer feedback."
#contactcenterworld, @medallia
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Medallia:
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
About Guidewire:
Guidewire delivers the industry platform that Property and Casualty (P&C) insurers rely upon to adapt and succeed in a time of accelerating change. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business. We are privileged to serve more than 350 companies in 34 countries.
Published: Friday, March 12, 2021
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