San Francisco, CA, USA, Oct 29, 2019 -- Medallia, Inc. (NYSE: MDLA), a global provider in experience management, announced that it has received certification of its integrations with ServiceNow, available now in the ServiceNow Store.
The integration with ServiceNow’s Customer Service Management, gives call center employees a comprehensive view of customer issues and the ability to quickly resolve them before they impact the business. The Medallia and ServiceNow integration will allow for seamless routing of feedback via ServiceNow workflows, so the relevant department can take action.
Medallia has also integrated with ServiceNow’s IT Service Management, which arms CIOs with critical employee feedback on the experiences IT is delivering to the organization.
"Delivering an exceptional customer experience is a highly held value across both ServiceNow and Medallia. Our integrations with ServiceNow will enable organizations to take control of the experiences they provide to their employees and customers," said Farooq Javed, vice president, alliances and partnerships for Medallia.
Posted by Veronica Silva Cusi, news correspondent
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
ServiceNow is a platform-as-a-service provider of IT service management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation.
Published: Thursday, October 31, 2019
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