News : Medallia Appoints Chief Customer Officer
PALO ALTO, Calif., Oct. 17, 2013 -- Medallia, a global provider in SaaS Customer Experience Management (CEM) solutions, continues to build momentum with its appointment of Chief Customer Officer Ken Fine.
Medallia has hired Ken Fine to serve in the new position of Chief Customer Officer. In the newly created role, Fine will lead Medallia's entire product and services organization – including product design, program definition, scoping and implementation, customer support, expansions and renewals – to ensure a consistent customer experience as Medallia continues to grow.
"Customer experience is as important to us as it is to the companies that use our solutions. As our customer base grows, we must expand our leadership team to match. That is why I am excited that Ken is joining as the company's first Chief Customer Officer," said Hald.
"I am thrilled to join the stellar team at Medallia at this stage of the company's development, when it stands in the middle of explosive growth. Companies recognize the need for improved technology solutions to better manage the customer experience, and Medallia is perfectly poised to address this demand," Fine said. "I'm enthusiastic about the opportunity to work with our clients to create and grow their outstanding programs, leveraging the best practices that Medallia has curated from over 10 years of working with companies to improve customer experiences."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Agents Are Still Important!
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Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
Published: Monday, October 21, 2013