Muscat, Oman, Sept, 2018 -- The Muscat Electricity Distribution Company (MEDC), a member of the Nama Group, said that its contact centre received more than 293,000 calls since the beginning of the year and until the end of August.
As many as 86,000 calls were answered via an automated answering system that proved efficient in making the services of the company accessible to customers in an instant and smart way.
Further, the MEDC contact centre also replied to the inquiries of customers on social media platforms such as Twitter, Facebook, Instagram and WhatsApp.
In line with its mission, that is based on enabling Muscat Governorate to have safe, and economic electric energy, in addition to focusing on servicing to customers, MEDC adopts an integrated communication system and uses technological solutions to achieve the highest standards of communication between the contact centre staff and the various stakeholders of the company, including customers, partners, contractors and developers.
The call centre provides an automated answering service that enables customers to access information instantly. This system also provides direct auto services to customers who do not need to speak to the staff.
Posted by Veronica Silva Cusi, news correspondent
Published: Monday, October 1, 2018
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CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms
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Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more.
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|9.)||Lieber & Associates|
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