News : Mediapost Group Selects Altitude Software Contact Center Solutions in the Cloud
Madrid, Spain, November 26th, 2014 -- Altitude Software, a provider in unified customer interaction solutions, announces that Mediapost Group, a customer relationship management expert group of companies in Spain, selected Altitude Cloud Contact Center solutions to deliver better services and enable future business expansion.
Mediapost Group has five business units that address a wide range of marketing business areas, from contact centers to relationship marketing, logistics to business intelligence, customer acquisition to customer retention programs, "smart mailings", etc.
The project’s first phase was to develop and deploy the Altitude uCI customer interaction management suite, together with the Altitude vBox communications platform, in a private cloud solution for VOCEX. The goal is to provide VOCEX, the contact center unit of Mediapost, with new campaign optimization capabilities that make campaign creation, replication and management fast and intuitive.
"We were tied with what we now see were quite limited technology solutions in terms of campaign management" states Mrs. Mercedes Herrero, VOCEX General Manager. "Altitude Software provides us with tools to further optimize our campaigns: easy script development; flexible data modelling, and advanced monitoring and reporting capabilities." VOCEX already has new voice inbound and outbound campaigns in place, using Altitude solutions.
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Thursday, November 27, 2014