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News : Medicaid Call Center Expands Hours
Little Rock, AK, USA, October, 2016 -- The Department of Human Services (DHS) Division of County Operations (DCO) has expanded call center hours for Medicaid beneficiaries, with operators now available from 7 a.m. to 7 p.m. Monday through Friday to answer questions.
"We are offering extended hours not only to address long hold times, but also to provide working families some flexibility so they can get their questions answered before school or after dinner," said Mary Franklin, DCO director.
Currently, there is a backlog of overdue Medicaid casework that DHS and a temporary contractor are working aggressively to eliminate by the end of the year. Though DHS has made significant progress on the backlog, Franklin said the overdue casework has resulted in thousands of calls and long hold times.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
More Editorial From Australian Government Department of Human Services
About Australian Government Department of Human Services:
The Australian Department of Human Services (DHS) is a department of the Government of Australia charged with responsibility for delivering a range of welfare, public aid, health and other services to the people of Australia.
Published: Tuesday, October 11, 2016