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News : Medicaid Call Center Expands Hours

#contactcenterworld, @humanservicesau

Little Rock, AK, USA, October, 2016 -- The Department of Human Services (DHS) Division of County Operations (DCO) has expanded call center hours for Medicaid beneficiaries, with operators now available from 7 a.m. to 7 p.m. Monday through Friday to answer questions.

"We are offering extended hours not only to address long hold times, but also to provide working families some flexibility so they can get their questions answered before school or after dinner," said Mary Franklin, DCO director.

Currently, there is a backlog of overdue Medicaid casework that DHS and a temporary contractor are working aggressively to eliminate by the end of the year. Though DHS has made significant progress on the backlog, Franklin said the overdue casework has resulted in thousands of calls and long hold times.

#contactcenterworld, @humanservicesau
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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.thv11.com


About Australian Government Department of Human Services:
Company LogoThe Australian Department of Human Services (DHS) is a department of the Government of Australia charged with responsibility for delivering a range of welfare, public aid, health and other services to the people of Australia.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Tuesday, October 11, 2016

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2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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