News : MedTel Services Releases Voice Recording Solution
Palmetto, FL, Feb 18, 2014 -- A manufacturer of telecommunications solutions for businesses large and small, MedTel Services is pleased to announce the latest addition to its line of products: the Workforce Optimization Suite. This voice recording solution provides organizations with a wide range of tools to manage multi-media communications. It joins MedTel's already extensive catalog of office phone systems, contact center technology, and similar equipment.
MedTel's Workforce Optimization Suite enables the recording of multi-media interactions, such as email and chat, across mobile and fixed devices from an unrestricted number of locations. This procedure can be carried out over a variety of network configurations, including VoIP, TDM, and hybrid telephony. Featuring seamless integration throughout, the Workforce Optimization Suite permits clients to effortlessly implement a highly sophisticated yet reasonably priced telecommunications solution. Employees have access to the tools they need to deliver high-quality service, while the organization can efficiently protect sensitive information, mitigate risk, and document operational data.
Posted by Veronica Silva Cusi, news correspondent
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About Medtel Communications:
Teltronics, Inc. is a global provider of communications solutions and services that help businesses excel. The Company manufactures telephone switching systems and software for small-to-large size businesses, government, and 911 public safety communications centers. Teltronics offers a full suite of Contact Center solutions - software, services and support – to help their clients satisfy customer interactions.
Published: Friday, February 21, 2014