News : MedTel Services Completes Avaya DevConnect Compliance Testing
Palmetto, FL, April 17, 2014 -- MedTel Services proudly announces that its Contact Center software solution OMNIWorks has passed Avaya DevConnect Compliance Testing. OMNIWorks was officially awarded the Letter of Compliance on February 21, 2014 for interoperability with Avaya's IP Office release 9.0. This achievement extends the market reach of the OMNIWorks solution.
OMNIWorks is a scalable contact center solution from MedTel. Intended for medium-sized to large businesses, OMNIWorks has been designed to grow with the company that utilizes it, as the solution can be easily adjusted and expanded to accommodate increased workloads. This solution promptly handles incoming customer enquiries and based on its skills routing engine directs calls, emails, and faxes to the proper departments, as well as capably manages the various tools and reports that every contact center requires to operate efficiently.
Posted by Veronica Silva Cusi, news correspondent
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About MedTel Services:
Teltronics, Inc. is a global provider of communications solutions and services that help businesses excel. The Company manufactures telephone switching systems and software for small-to-large size businesses, government, and 911 public safety communications centers. Teltronics offers a full suite of Contact Center solutions - software, services and support – to help their clients satisfy customer interactions.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, April 18, 2014