New York, NY, USA, Apr 18, 2023 - Meera, an AI powered SMS marketing platform that adds automated text messaging to call centers, has announced its partnership with Five9, a provider of cloud contact center solutions. Businesses can now access Meera on the Five9 CX Marketplace and integrate its conversational AI with the Five9 Intelligent Cloud Contact Center.
Meera was founded by CEO Vivek Zaveri and is an automated, conversational AI engagement platform. It allows sales reps to automate time-consuming outreach tasks, such as scheduling calls and answering questions via text, transfering warm leads to human sales reps, responding to demo requests, reminding customers about overdue accounts, and more.
Meera will be syncing with call dispositions within Five9 to deliver text messages, using AI to streamline call centers' operations and provide a smoother customer experience. Meera will monitor Five9 call dispositions and automatically text customers or leads based on pre-set criteria.
Zaveri states that he hopes Meera will help Five9 to optimize the customer experience. "We surveyed more than 800 American consumers, and 73.6% of respondents revealed they would prefer if banks, insurance agents, telecommunication providers, cable companies - nearly every kind of company they find themselves interacting with - offered to communicate with them via text message," he says. "We built Meera as a response to aggressive and often annoying outreach tactics offered by other marketing automation tools. By using AI and natural language processing, we've found that Meera can increase contact rates by up to 40% with conversational text messaging that mimics real-life conversation."
Patrice DeLorey, the Five9 ISV Partner Manager, says, "Meera's conversational text messaging solution will help Five9 customers automate tedious work and, ultimately, close more deals. We're confident that contact centers will be impressed by what Meera can do."
Posted by Veronica Silva Cusi, news correspondent
Meera is an AI sales assistant that uses human-like text messaging to automate 80% of your team's busy work. That way, your agents don't have to waste time following up and qualifying leads that are nearly impossible to reach by phone or email. Meera engages prospects automatically, nurtures them until they are ready to talk to sales and then schedules meetings with your team. The result is more qualified meetings with less effort and lower acquisition costs.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Wednesday, April 19, 2023
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