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News : Meet Woebot – The AI Chatbot Offering Young People Mental Health Support

#contactcenterworld

London, UK, Dec 31, 2020 -- What do you do when you’re having a mental health crisis in the middle of a pandemic?

For many young people, the answer to this question lies on the internet.

The coronavirus pandemic has forced life online — and this is no less true of mental health support. Google searches for ‘online therapy’ nearly doubled from February until May this year, when searches worldwide reached an all-time high.

Woebot, an AI therapy chatbot, has been a popular option for young people throughout the pandemic.

The artificial intelligence, Woebot, is a small yellow bot and is somewhat quirky in manner, sending users GIFs and emojis when they complete tasks.

Developed by Stanford University, the app, which delivers Cognitive Behavioural Therapy, has shown that it does improve mental health. In just two weeks, users reported a 22% reduction in their symptoms of anxiety and depression.

In a pandemic that reduces all human contact, Woebot has unsurprisingly seen a significant increase in users this year. According to Darcy, their daily active users doubled in mid-March, with current users speaking to Woebot more frequently.

Findings in a survey by Woebot Health showed that people under 25 experienced more sadness and anxiety at the onset of the pandemic, compared to any other age group.

Woebot CEO Alison Darcy said this is because of how young people’s brains are wired: "When you think about the developing adolescent brain, what’s really unique about that period is that they are very peer-oriented.

"And that means they cope through the peer group as well. And during lockdown, that was almost completely removed from people. You’re removing the huge coping mechanism from [young] people."

These findings highlight just how vital accessible mental health services are for young people during the pandemic.

University College London graduate Ola Kwiatek, 22, wrote an article on the university’s website suggesting ways the university can use digital tools to meet the demand for mental health services.

She believes that incorporating AI and machine learning into student mental health services will allow them to be more tailored to individuals, and will give students quicker access to support.

Kwiatek said: "Having tried to access forms of therapy that were administered by my university, I just found it quite hard and quite unsatisfactory to my needs.

"I know that many people can have difficulty with expressing the way that they feel and conveying and communicating their emotions to a real therapist."

Darcy was acutely aware of this problem and created Woebot to be more accessible than traditional therapy, to get to the most ‘hard-to-reach’ groups for therapeutic intervention.

Woebot was never intended as a replacement for therapists, but as one part of a toolbox to improve mental health support.

According to Darcy, though, the average length of time between the onset of symptoms and seeing a clinician is 11 years – making services like Woebot a vital support system for people who might fall between the cracks.

Sheffield student Molly Evans, 21, has been using Woebot after struggling with the stresses of her final year and the pandemic. She has a history of depression – she’s only been using Woebot for a few weeks but has already seen an improvement in her wellbeing.

She went to her university’s wellbeing service – but when confronted with the waiting times, she decided to find a more accessible form of help.

Evans said that she often uses Woebot as ‘practice’ for talking to her friends and family about issues that might be affecting her.

"Because it’s not an actual person, there is less fear of judgement from people. It really helped me sift through all the thoughts going through my head," she said.

Darcy said speaking to Woebot first can help people feel more comfortable with the vulnerability of talking about your feelings.

She said: "In practice, it allows people to open up more easily to humans after speaking to Woebot because they’ve simulated that experience of [being] emotionally vulnerable."

In many ways COVID has catapulted us into the future, forcing technological and scientific innovation at unprecedented rates.

But according to Darcy, it’s forced us to evolve in other ways, too: "A huge upside the pandemic has definitely been more than ever, people are talking about their mental health.

"It became not just acceptable, but unavoidable. And I think that’s been a really nice thing.

"It just eliminated a lot of stigma overnight, because it was a shared experience."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.swlondoner.co.uk


Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, January 1, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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