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News : MegaCorp Logistics Taps RingCentral® for Voice Capabilities to Support Customer Service

#contactcenterworld, @ringcentral

Belmont, CA, USA, Jan 5, 2023 -- MegaCorp Logistics, a logistics companies in the U.S., has partnered with RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, to bring RingCentral’s cloud communications capabilities to power more effective employee-customer communications across their enterprise.

When regular phone outages were costing the organization up to $40,000 an hour in lost sales, it quickly became apparent that in order to drive continued success for their business, MegaCorp’s leaders needed a more advanced cloud-based communications solution, rooted in reliability and trust.

"We’re at a stage in our growth where we’re onboarding new employees weekly, therefore a solution that can grow with us is mission critical. The RingCentral team worked hard to understand the full scope of our needs and put forth a solution that delivers," said Jared Leake, lead voice engineer, MegaCorp Logistics. "As critical as phones are to our business, RingCentral’s proven track record and reputation in cloud communications make it the ideal partner to help take our business forward. With unmatched scalability and flexibility, RingCentral will allow us to continue our rapid growth trajectory while enabling our team to better meet customers’ needs, particularly as their supply chains grow increasingly more complex."

In addition to enabling seamless, flexible employee and customer communication, the team at MegaCorp Logistics wanted their new cloud communications solution to be similar to the company’s previous premised-based routing so as not to disrupt their workflow and risk losing sales opportunities. With a dependable solution, customizable deployment, and reliable network, RingCentral understood this need better than anyone.

"Even in the new era of work, where messaging and meetings are also important, voice will always be at the heart of customer communications. It’s exciting to see our world-class voice solution enable even more success for a company like MegaCorp Logistics," said Joe Jacob, senior vice president of field sales at RingCentral. "As MegaCorp enters its next phase of growth, we’re proud to arm their team with the gold-standard in secure, reliable voice communications, underpinning what will undoubtedly be a more productive and interactive customer engagement solution that will serve them well for years to come."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Network Based Contact Center?

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Published: Friday, January 6, 2023

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