News : MegaPath Launches Premium Call Center Service
Pleasanton, CA, USA, Sept 19, 2016 -- MegaPath, a provider of voice, data, security and cloud services in North America, announced the availability of its Call Center Premium service. The service expands the company’s carrier-grade, cloud-based Call Center solutions to support all call center environments from basic call distribution, queuing and simple reporting, to advanced call centers with more complex queuing, reporting and management needs.
"MegaPath’s new Call Center Premium service helps businesses, especially those with geographically dispersed staff, boost agent productivity, increase the quality of customer interactions, and reduce costs," said Dan Foster, President, Business Markets, MegaPath. "Our full-featured cloud-based services enable businesses to upgrade to a scalable, state-of-the-art contact center much more quickly and economically than implementing an on-premises solution."
Customers currently using Call Center Pro will have the option to upgrade to the new Premium service.
Posted by Veronica Silva Cusi, news correspondent
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MegaPath is a cloud communications and connectivity company that empowers businesses to easily and securely communicate between their headquarters, employees and business partners. The company offers a comprehensive portfolio of voice, unified communications, hosted IT, and secure data networking services that increase productivity and customer satisfaction, while lowering costs.
Published: Wednesday, September 21, 2016