News : MegaPath Launches Premium Call Center Service
Pleasanton, CA, USA, Sept 19, 2016 -- MegaPath, a provider of voice, data, security and cloud services in North America, announced the availability of its Call Center Premium service. The service expands the company’s carrier-grade, cloud-based Call Center solutions to support all call center environments from basic call distribution, queuing and simple reporting, to advanced call centers with more complex queuing, reporting and management needs.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"MegaPath’s new Call Center Premium service helps businesses, especially those with geographically dispersed staff, boost agent productivity, increase the quality of customer interactions, and reduce costs," said Dan Foster, President, Business Markets, MegaPath. "Our full-featured cloud-based services enable businesses to upgrade to a scalable, state-of-the-art contact center much more quickly and economically than implementing an on-premises solution."
Customers currently using Call Center Pro will have the option to upgrade to the new Premium service.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Buy Today But Plan For Tomorrow
More Editorial From MegaPath
MegaPath is a cloud communications and connectivity company that empowers businesses to easily and securely communicate between their headquarters, employees and business partners. The company offers a comprehensive portfolio of voice, unified communications, hosted IT, and secure data networking services that increase productivity and customer satisfaction, while lowering costs.
Published: Wednesday, September 21, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...