News : Melita Adds 20 Customer Support Staff
Nov 7, 2014 -- Maltese operator Melita completed the recruitment and training of 20 new staff members to join its customer support teams in the call centre and in Melita outlets.
Prior to commencing their employment, customer support staff undergo a rigorous internal training programme focused on quality of service, technical support and how to resolve billing and customer account enquiries.
As announced earlier, Melita’s contact centre is currently experiencing higher than usual incoming call traffic volume. Due to a recent system upgrade, certain administrative processes are unfortunately taking longer than usual. However, this situation is only expected to last until the initial teething problems are ironed out. The company is working closely with its suppliers to improve the situation as quickly as possible. In addition to increasing the number of contact centre representatives manning its telephone lines and other customer contact points, Melita has developed a web contact form accessible online to log any billing and account administration queries.
Posted by Veronica Silva Cusi, news correspondent
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The Melita Group is a diversified telecommunications provider offering home entertainment and telecommunications services to consumer and business customers throughout the Republic of Malta. The Melita group of companies offers IP-based digital cable TV, broadband Internet, fixed-line telephony, and mobile voice and data services.
Published: Monday, November 10, 2014