News : Memphis Call Center to Lay Off 590 Workers by Early July
Memphis, TN, USA, May 7, 2015 -- Improvements in Memphis' unemployment rate may soon take a hit after call center Conduit Global announced plans to lay off nearly 600 workers.
The company delivered the news to employees Wednesday. With a work force of about 700 employees, about 590 will be laid off by early July.
"It's unfortunate news, obviously, for the people affected," Kevin Gaugush, a senior executive for kgb USA Inc., the New York City-based company doing business as Conduit Local.
Gaugush said workers may consider available openings at the company's other call centers in San Antonio and McLeansville, North Carolina.
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The Commercial Appeal reports that in January 2014, Tennesse Gov. Bill Haslam and local officials led a rally applauding the company's decision to open a call center in Memphis. The company began serving customers last June.
Greater Memphis' unemployment rate had dropped to 6.5 percent in March from 8.2 percent in July 2014.
Mayor A C Wharton said programs are available to retrain workers who are laid off for high-tech and industrial jobs.
"For those individual employees at Conduit Global, it's dark and I understand that," Wharton said. "But we're going to hit the ground running and try to get them into new jobs."
Posted by Veronica Silva Cusi, news correspondent
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About Conduit Global:
Conduit Global is one of the world’s largest independent and fully integrated BPO companies with expertise in multi-channel contact center and back office support.
Published: Monday, May 11, 2015
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