Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Mental Health Day: 24x7 Helpline Launched for Counselling Services

#contactcenterworld

New Delhi, India, Oct, 2022 -- With the mental health treatment gap across 11 South East Asian nations, including India, estimated at 70 to 95 per cent, the government launched a toll-free, 24x7 helpline to cater to the rising demand for counselling services and guidance.

The helpline number 14416 has been set up across the country and will allow callers to select the language of choice. The service, also accessible with 1-800-91-4416, launched at the National Institute of Mental Health and Neurosciences (NIMHANS), Bengaluru, today under the Tele Mental Health Assistance and Networking Across States (Tele-MANAS) initiative of the Ministry of Health.

The launch coincided with WHO urging member states in the South-East Asia region to intensify action to ensure access for all to quality mental healthcare, in line with the recently adopted Paro Declaration on universal access to people-centred mental healthcare and services.

Globally, before the Covid pandemic, around one in eight people lived with a mental health condition. Gaps in treatment were unacceptably large, especially in low- and middle-income countries.

"In South-East Asia, an estimated one in seven people lived with a mental health condition, and in countries where data are available, the treatment gap ranged from 70–95 per cent. The Covid crisis has impacted almost all areas of health, but a few as profoundly as mental health," WHO SEARO Regional Director Poonam Khetarpal Singh said.

She said in 2020, cases of major depressive disorder were estimated to have increased by more than 27 per cent globally, and cases of anxiety disorders by more than 25 per cent. "In many countries, this occurred alongside widespread disruptions to mental health services. Between November and December 2021, more than 33 per cent of WHO member states globally reported ongoing disruptions to mental, neurological and substance use services," Singh added.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tribuneindia.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Wednesday, October 12, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...
 692 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =