Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Mental Health Hotlines to Help NJ FFs, Health Care Workers

#contactcenterworld

Trenton, NJ, USA, Dec 25, 2020 -- For nearly 10 months, police officers, firefighters and medical professionals have reported to work risking exposure to the coronavirus, enduring the emotional toll of witnessing so much suffering.

To meet the unique needs of first responders and health care workers, the state Department of Human Services and Rutgers University Behavioral Health Care announced this week it will operate helplines staffed by crisis counselors.

The HEAL NJ Healthcare Workers COVID Hope & Healing Helpline may be reached at 1-833-416-8773. It offers live support for doctors, nurses, hospital staff and all other health care personnel by trained crisis counselors and health care peers staff the call line every day from 8 a.m. to 8 p.m.

Law enforcement officers, firefighters, EMS professionals may call RISE: NJ First Responders COVID Hope & Healing Helpline at 1-833-237-4325, also from 8 a.m. to 8 p.m. They may learn more about support groups and other resources by visiting www.risefirstresponders.com.

After hours, professionals in crisis may dial "1,\u2033 which will link them to the NJ Suicide Prevention Hopeline. It may be dialed directly: 1-855-654-6735.

"Our doctors, nurses, frontline hospital staff, first responders, and nursing home workers are risking their lives every day in this battle against COVID. Each day while caring for our families, they worry about the health and well-being of their own families. They have seen far too much heartbreak and tragedy, and we want to be sure that they have a safe place to talk about their experiences, anxieties and trauma," Human Services Commissioner Carole Johnson said in the announcement Monday.

Rutgers and the state launched the new helplines with $1.7 million from FEMA and the federal Substance Abuse and Mental Health Services Administration.

Members of the public who seek mental health assistance may call the NJ Mental Health Cares helpline at 866-202-HELP (4357) from 8 a.m. to 8 p.m. The line can also be reached by texting NJHOPE to 51684.

"Support is available and we urge people who are struggling or just want to anonymously talk to someone who appreciates the challenges they face during this pandemic to reach out," said Human Services Assistant Commissioner Valerie Mielke, director of the Division of Mental Health and Addiction Services.

An American Sign Language video mental health help line for deaf and hard of hearing individuals is also available at 973-870-0677.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.firehouse.com


Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 1)

Read today's tip or listen to it on podcast.

Published: Monday, December 28, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
PH: 800-782-7835

3.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
PH: +44 1279 555 580
 

ABOUT US IN 60 seconds!

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =