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News : meQuilibrium's Mood Coach ChatBot Honored with Brandon Hall Technology Excellence Gold Award

#contactcenterworld

Boston, MA, USA, Dec 9, 2019 - meQuilibrium, a Boston tech innovator, has been honored for their work in improving workforce performance with a Brandon Hall Technology Excellence Award in the Best Advances in Emerging Talent Management Technology category. The Excellence Awards recognize the best organizations that have successfully deployed tools and technologies that have achieved measurable results for learning, talent management, talent acquisition, HR and workforce management.

meQuilibrium was honored with a Gold Award for its "Mood Coach" innovation, which provides personalized emotional support and cognitive skill building recommendations that allow employees to recalibrate, re-focus and perform after a stressful situation in the flow of work. Mood Coach is the first AI/machine learning driven bot based on a clinically validated cognitive assessment, integrated with in the moment data. It delivers emotional and behavioral mentoring which is personalized in times of crisis and provides skill building activities designed to reinforce the new thinking and behaviors each employee needs. Mood Coach is a recently launched tool that is part of the meQuilibrium platform.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"This latest accolade for our application of machine learning and proprietary algorithms reinforces our mission to leverage the power of resilience and mitigate the negative impacts of change fatigue, stress and burnout in the workplace," says Jan Bruce, CEO, meQuilibrium. "Our Mood Coach chatbot uses advanced technology to identify and address critical cognitive, emotional and behavioral skill gaps."

"Winners of Excellence in Technology Awards are at the forefront of technology innovation. Our program evaluates not just the solution itself, but the benefit to the human capital management function, the business and the customer. That is the ultimate differentiator - whether the technology has a positive business impact. Technology Award winners pass that test with flying colors," said Rachel Cooke, Chief Operating Officer of Brandon Hall Group and head of the awards program.

"An Excellence Award also validates the vision of the technology development team, the wisdom of the company's investment in the solution, and the value the technology brings to the end-user," said Mike Cooke, Chief Executive Officer of Brandon Hall Group.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About meQuilibrium:
meQuilibrium is the engagement, performance, and wellbeing solution that harnesses behavioral psychology, AI, predictive analytics and neuroscience to help innovative businesses build workforce potential. By unlocking the power of resilient people and teams, our customers more successfully navigate even the most turbulent of times. Powered by data-driven insights, our solution uses a clinically-validated assessment and robust benchmarking to measure resilience and create personalized upskilling programs.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Tuesday, December 10, 2019

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2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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