News : Meraas Enhances Customer Engagement with LogMeIn Solutions
Dubai, UAE, Nov, 2018 -- LogMeIn has announced that Meraas has deployed the its communications and collaboration products, GoToMeeting and OpenVoice, as well as its customer engagement and support product, RescueAssist.
"As a company that prides itself on innovation, it’s important for us to be able to offer cutting-edge, frictionless support for our customers, partners, and employees. With RescueAssist, our tech support team is always available to help remedy problems no matter where the user or device is located," said Azmathulla Shaik, Senior Manager Information Technology Infrastructure at Meraas.
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"RescueAssist is a true gamechanger as it marries a robust feature set, with a lightweight and user-friendly interface — something other remote support tools simply don’t have. Our remote offices and roaming users rely on RescueAssist every day to keep our teams productive and customers satisfied."
"With a dispersed workforce, we need a tool that provides high-quality audio and video conferencing across multiple regions. GoToMeeting and OpenVoice provide an easy-to-use solution that works well no matter where our employees or customers are located," Shaik added.
"Bundling OpenVoice audio into our GoToMeeting sessions decreased total audio costs and eliminated the need for, and cost of, separate audio conferencing services."
"We are very excited about working with Meraas, one of the most innovative real estate developers in the region, to help solve their collaboration and customer engagement and support needs," said Duignan.
Posted by Veronica Silva Cusi, news correspondent
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About LogMeIn, Inc.:
LogMeIn (NASDAQ:LOGM) provides cloud-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe — computers, smartphones, iPads, Android tablets, and digital displays. Designed for consumers, mobile professionals and IT organisations, LogMeIn's solutions empower nearly 13 million active users to connect more than 100 million devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, Japan, the Netherlands, and the UK.
Published: Friday, November 16, 2018
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