Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
Dubai, UAE, Nov, 2018 -- LogMeIn has announced that Meraas has deployed the its communications and collaboration products, GoToMeeting and OpenVoice, as well as its customer engagement and support product, RescueAssist.
"As a company that prides itself on innovation, it’s important for us to be able to offer cutting-edge, frictionless support for our customers, partners, and employees. With RescueAssist, our tech support team is always available to help remedy problems no matter where the user or device is located," said Azmathulla Shaik, Senior Manager Information Technology Infrastructure at Meraas.
"RescueAssist is a true gamechanger as it marries a robust feature set, with a lightweight and user-friendly interface — something other remote support tools simply don’t have. Our remote offices and roaming users rely on RescueAssist every day to keep our teams productive and customers satisfied."
"With a dispersed workforce, we need a tool that provides high-quality audio and video conferencing across multiple regions. GoToMeeting and OpenVoice provide an easy-to-use solution that works well no matter where our employees or customers are located," Shaik added.
"Bundling OpenVoice audio into our GoToMeeting sessions decreased total audio costs and eliminated the need for, and cost of, separate audio conferencing services."
"We are very excited about working with Meraas, one of the most innovative real estate developers in the region, to help solve their collaboration and customer engagement and support needs," said Duignan.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tahawultech.com
About LogMeIn, Inc.:
LogMeIn (NASDAQ:LOGM) provides cloud-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe — computers, smartphones, iPads, Android tablets, and digital displays. Designed for consumers, mobile professionals and IT organisations, LogMeIn's solutions empower nearly 13 million active users to connect more than 100 million devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, Japan, the Netherlands, and the UK.
Published: Friday, November 16, 2018
| 1.) |  CallGuard Remote A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems. CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective. PH: 01442 458300 https://www.eckoh.com/secure-payment-services/contact-centre-payments/remote-contact-centre-payments |
| 2.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) PH: 1+480-435-9390 |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
