News : Mercer Launches New Customer Platform
Sydney, Australia, Sept 28, 2015 -- Wealth management and retirement solutions provider Mercer has partnered with PractiFI to unveil a new customer management platform geared at simplifying the channel experience for superannuation customers.
The platform comes on the back of a series of new initiatives by Mercer in recent months, such as the new registry for members.
Financial services business provider in the Pacific market, Andrew Godfrey, said the platform allowed Mercer to transition its telephone operations to the cloud to provide a more a "flexible, scalable and more efficient" contact centre solution for customer interactions.
"For customers, this essentially means that whoever they speak to at Mercer will be able to see every interaction in real time and have a genuine, consolidated view of that customer, meaning more relevant and timely customer service," Godfrey said.
"PractiFI is helping us manage stronger relationships with customers, track every interaction in a single customer view, and manage common workflows across customer service, advice and operations."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Support Staff
More Editorial From Mercer
Mercer is an American global human resource and related financial services consulting firm, headquartered in New York City.
PractiFI combines Salesforce1 with wealth management as a service tool.
Published: Thursday, October 1, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...