Business Process Outsourcing (BPO) provider and customer experience partner, Merchants, becomes South Africa’s first BPO to join the United Nations Global Compact, a world corporate sustainability initiative.
"We are excited about this new step in our sustainability journey," says Dr Sydwell Shikweni, Transformation Director at Merchants. "As a business that serves the needs of clients from a number of offshore regions, we strive to ensure that we are making a positive social impact in our value chain and within every community in which we operate. People are at the core of our operations, and we strive to ensure we are building a skilled talent pipeline, creating employment opportunities, and providing the right technology to give our people the best possible experience in the workplace."
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"The benefit of this goes beyond our business and into our relationships with our partners, stakeholders and clients as we remain transparent, credible and accountable in all we do; and look to advance the responsible business agenda," says Dr Shikweni.
"Global Compact Network South Africa welcomes Merchant's public commitment to the UN Global Compact's Ten Principles and Sustainable Development Goals. We look forward to supporting their journey, together with other companies in the Network, for lasting impact both on the company and on society as a whole" says GCNSA’s Executive Director Dr Achieng Ojwang.
To build trust, credibility and transparency, companies participating in the UN Global Compact communicate their progress made in implementing the Ten Principles and supporting the Sustainable Development Goals annually.
Merchants, a Dimension Data Group company, is a provider of bespoke outsource contact centre solutions and has a 25 year track record of delivering customers contact centre solutions for a variety of blue chip organisations, globally.
Published: Friday, June 3, 2022
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