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News : Merchants Re-claims Level 2 B-BBEE Rating

#contactcenterworld, @CCMerchBPO

Merchants re-claims Level 2 B-BBEE rating

Merchants, a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions has announced the achievement of a B-BBEE Level 2 status.

"A momentous move from Level 4 in 2018 to Level 2, this time with over 51% black ownership and 30% black female ownership - an achievement which marks a significant milestone as part of our transformation journey and also as a direct result of the transformation journey focus that included the appointment of Sydwell Shikweni as Transformation Director at Merchants. Sydwell was tasked with leading the transformation journey and the re-claim of a level 2 B-BBEE rating, together with being recognised as one of the top employers in South Africa for the 8th year in a row, also contributes to this success, explains Zain Patel Managing Director, Merchants SA.

A level-2 B-BBEE status is awarded to companies that score more than 95 but less than 100 of the allocated points on the BEE scorecard.

"Our enhanced B-BBEE status also benefits existing clients and enhances our growth prospects of partnering with new clients. For potential clients, partnering with Merchants guarantees added competitiveness as our clients can claim 125% of their spend against their preferential procurement scorecard, and further 51% black and 30% black female ownership points."

"Re-claiming a level 2 B-BBEE status is a milestone that places our people, clients and communities as meaningful participants in the transformation of the South African economy, concludes Patel.

#contactcenterworld, @CCMerchBPO

 

 


About Merchants:
Company LogoMerchants, a Dimension Data Group company, is a provider of bespoke outsource contact centre solutions and has a 25 year track record of delivering customers contact centre solutions for a variety of blue chip organisations, globally.
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Today's Tip of the Day - Complaints

Read today's tip or listen to it on podcast.

Published: Monday, February 24, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
PH: 800-782-7835

3.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
PH: +44 1279 555 580
 

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