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News : Merchants Re-claims Level 2 B-BBEE Rating

#contactcenterworld, @CCMerchBPO

Merchants re-claims Level 2 B-BBEE rating

Merchants, a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions has announced the achievement of a B-BBEE Level 2 status.

"A momentous move from Level 4 in 2018 to Level 2, this time with over 51% black ownership and 30% black female ownership - an achievement which marks a significant milestone as part of our transformation journey and also as a direct result of the transformation journey focus that included the appointment of Sydwell Shikweni as Transformation Director at Merchants. Sydwell was tasked with leading the transformation journey and the re-claim of a level 2 B-BBEE rating, together with being recognised as one of the top employers in South Africa for the 8th year in a row, also contributes to this success, explains Zain Patel Managing Director, Merchants SA.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

A level-2 B-BBEE status is awarded to companies that score more than 95 but less than 100 of the allocated points on the BEE scorecard.

"Our enhanced B-BBEE status also benefits existing clients and enhances our growth prospects of partnering with new clients. For potential clients, partnering with Merchants guarantees added competitiveness as our clients can claim 125% of their spend against their preferential procurement scorecard, and further 51% black and 30% black female ownership points."

"Re-claiming a level 2 B-BBEE status is a milestone that places our people, clients and communities as meaningful participants in the transformation of the South African economy, concludes Patel.

#contactcenterworld, @CCMerchBPO

 

 


About Merchants:
Company LogoMerchants, a Dimension Data Group company, is a provider of bespoke outsource contact centre solutions and has a 25 year track record of delivering customers contact centre solutions for a variety of blue chip organisations, globally.
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Today's Tip of the Day - Who Do You Want?

Read today's tip or listen to it on podcast.

Published: Monday, February 24, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

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Centralised Healthcare System Managed By The Contact Center - Assistt (Turkey)
Jul 12

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The 17th Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
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