News : Merchants Works With Dimension Data to Enhance the Global Service Centre
Merchants has announced that it will officially be managing the Dimension Data Global Service Centre (GSC).
"While technical help desk teams have a very specific task to fulfil in resolving what can be difficult technical issues, there is still a need to ensure there is a positive end user experience," says Sandra Galer, Consulting Director at Merchants. "Merchants has a proven ability to combine technical acumen with customer centric skills to provide an overall excellent customer experience for Dimension Data clients, while solving their technical challenges."
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This is a strategic move on Dimension Data’s part to ensure that clients have the best possible experience when dealing the GSC.
This move will allow Dimension Data to continue putting the client at the core of their business strategy, while knowing that their technical needs are met. "There will only be a positive impact on the client and the end users. They can continue to expect their technical issues to be resolved in a timely and user friendly manner," says Galer.
Says Alan Turnley-Jones, Executive: SI Services, Dimension Data Middle East & Africa: "The transition of the GSC means that Dimension Data can leverage the expertise of Merchants to improve client service and end user support, ultimately accelerating our clients’ ambitions. We are focused on our people and know that this transition of service to Merchants will bring about further efficiencies and optimised service, which will ultimately ensure an improved client experience."
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Merchants, a Dimension Data Group company, is a provider of bespoke outsource contact centre solutions and has a 25 year track record of delivering customers contact centre solutions for a variety of blue chip organisations, globally.
About Dimension Data:
Dimension Data believes in the power of technology to transform your organisation, make things work better … and take your business to the next level. Over the last three decades, we’ve established ourselves as global company in the provision and management of specialist IT infrastructure solutions and services.
Published: Monday, December 19, 2016
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