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News : Meritor Adds Dedicated Customer Support to Drivetrain Direct Program
Florence, KY, USA, June 8, 2015 -- Meritor, Inc. (NYSE: MTOR) announced it is expanding support for aftermarket differential and transmission component rebuilders enrolled in its Drivetrain Direct program by offering more personalized service and quicker response from a single point of contact.
"Each member of the Drivetrain Direct Support Team will build a commercial relationship with rebuilders and know their history and business needs," said Tim Burns, product manager, Drivetrain, Aftermarket for Meritor. "Component rebuilders have unique needs because they are rebuilding systems rather than providing off-the-shelf parts or products to end users. Their honest feedback on how the program can better serve them prompted the addition of this dedicated support team."
In addition to responding quickly to rebuilders about stock availability, order status, fulfillment of quotation requests and confirmation of part number supersessions, the team will work to ensure on-time shipments by expediting service when necessary.
Posted by Veronica Silva Cusi, news correspondent
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Meritor, Inc. is an American corporation headquartered in Troy, Michigan which manufactures automobile components for military suppliers, trucks, and trailers. Meritor is a Fortune 500 company.
Published: Tuesday, June 9, 2015