News : Merlin Entertainments to Maximise Ticket Sales with CallScripter
Merlin Entertainments, a European entertainment company and CallScripter, a market provider in agent guidance and call scripting technology are pleased to announce the roll out of the CallScripter application internationally.
Steve Messenbird, Global Contact Centre Director at Merlin says,"CallScripter has allowed Merlin Entertainments to grow its pre booked sales globally within our contact centre environments, exceeding all expectations whilst meeting our customer needs. Merlin Entertainments currently has contact centres based in the UK, Germany, Australia and the USA. Installing CallScripter into these regions has been an extremely simple process which ensures we are sharing best practice booking processes throughout all our call centres globally."
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CallScripter is a contact centre scripting software solution internationally, designed to increase contact centre productivity whilst improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe. CallScripter are a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, UK with regional partners worldwide.
About Merlin Entertainments:
Merlin Entertainments have seen the most successful and dynamic growth of any company in the sector over the last five years. The Group comprises 57 attractions in 12 countries across three continents, welcoming over 35 million visitors a year. Merlin Entertainments attractions include the following; Madame Tussauds, LEGOLAND, The London Eye, Dungeons, Alton Towers Resort, to name but a few.
Published: Friday, November 22, 2013