News : Messaging Customer Service Makes Sparkcentral One of 2018's Top 10 CX Solution Providers
San Francisco, CA, USA, Oct. 3, 2018 -- The "new kid" on the customer service block, Sparkcentral, the enterprise messaging customer service platform company, announces that it has been recognized as one of the Top 10 Customer Experience Solution Providers in 2018 by Marketing Tech Outlook.
"Voice platforms, emails, and even traditional live chats are unsatisfying, expensive, and ineffective ways of interacting with the customer of today and their needs," says Joe Gagnon, CEO of Sparkcentral. "In the next two to five years, messaging has the potential to become the preferred method for, interaction and engagement, between customers and companies so that companies can provide extraordinary service on a platform the customers are more comfortable with."
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Posted by Veronica Silva Cusi, news correspondent
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Based in San Francisco, California, and Hasselt, Belgium, Sparkcentral is a messaging customer service platform company with a mission to change the way customer service is delivered around the world. Ninety-seven percent of Americans send a message at least once a day according to Pew Research, yet very few of those messages go to businesses. Sparkcentral aims to change that. The company wants to spark a movement to connect businesses with customers through messaging, whether through social media or private messaging channels such as WhatsApp, Messenger, SMS text, live chat, or any other digital messaging means. Leading brands around the world rely on Sparkcentral’s Messaging Customer Service platform, including Zappos, Jetblue, DirecTV, Netflix, and Western Union.
Published: Friday, October 5, 2018
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