News : Metalogix Named NorthFace ScoreBoard Award Winner
Washington, DC, USA, April 6, 2016 -- Metalogix, a provider of unified software to migrate, manage and secure content across enterprise collaboration platforms, announced it has been named a NorthFace ScoreBoard Award winner by Omega Management Group, providers in Customer Experience Management (CEM) strategies. The NorthFace ScoreBoard Award (NFSB) is presented annually to companies who, as rated solely by their own customers, achieved excellence in customer satisfaction and loyalty during the prior calendar year.
Omega's NFSB methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) at least four times during the year in such categories as technical support, field service, customer service and account management. The 37 NFSB recipients are companies who, based solely on survey responses from their own customers, achieved a consistent 4.0 or above out of a possible 5.0 or equivalent.
"The NorthFace ScoreBoard Award recognizes organizations, like Metalogix, who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations," said John Alexander Maraganis, President and CEO of Omega. "In 2015, more than 275 projects, many international in scope, were audited from 71 companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success."
"Metalogix is again honored to receive the NorthFace ScoreBoard Award, for the third consecutive year," said Abe Peled, CEO, Metalogix. "Like Omega, we are firm believers in building relationships, not just closing sales. With this belief at its core, Metalogix has moved away from 'transactional customer service' and has instead invested significantly in a business model designed to ensure post sales customer success and lifetime value."
Posted by Veronica Silva Cusi, news correspondent
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Metalogix, a leading provider of content lifecycle management solutions for Microsoft SharePoint 2010, Microsoft Exchange, and legacy enterprise content environments. We enable organizations to scale and cost-effectively manage, migrate, store, archive and protect enterprise content whether on-premises or in the cloud. The company is a Microsoft Gold Certified Partner, privately held, and backed by Insight Venture Partners and Bessemer Venture Partners.
About Omega Performance:
Omega Performance improves business by empowering people with the knowledge, skills, and behavior to achieve outstanding results. Since our founding in 1976, Omega Performance has enabled more than 2 million people in over 2,500 organizations around the globe make immediate and lasting changes in how they perform.
Published: Thursday, April 7, 2016