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News : Metaswitch Lauded by Frost & Sullivan for Adding Advanced Mobility Functionality to its MaX Solutions Portfolio

#contactcenterworld, @Microsoft, @Frost_Sullivan

Santa Clara, CA, USA, Sept, 2019 -- Based on its recent analysis of the global hosted Internet Protocol (IP) telephony and Unified Communications-as-a-Service (UCaaS) market, Frost & Sullivan recognizes Metaswitch with the 2019 Global Technology Innovation Award. Metaswitch has demonstrated technology innovation with its MaX solutions portfolio, which addresses the demand for compelling mobile native communications solutions. 

"Metaswitch's MaX portfolio is closely aligned with both evolving end-customer needs and shifting service-provider requirements," said Elka Popova, VP of Research. "MaX powers mobile native communications, which do not have the deficiencies common in mobile apps typically used to access company voice and UC services on mobile devices. A mobile native dialer ensures convenient access to business communications tools on iOS or Android devices, eliminating the need to switch apps. Its use of network voice, rather than voice over IP (VoIP) over WIFI, guarantees greater audio quality and it uniquely employs network-based analytics to automate identity selection."

"Unlike competiting solutions, the MaX suite of services can deliver optimum performance on a variety of devices, including bring-your-own devices (BYOD), as all intelligence resides on the network and the platform is interoperable with standards-based third-party phones," noted Popova."With its robust and feature-rich MaX platform, Metaswitch has become the second biggest UCaaS platform provider to service providers. The new mobile native capabilities have strenghtened its market position and created further growth opportunities for the company."

Each year, Frost & Sullivan presents this award to the company that has developed a product with innovative features and functionality that is gaining rapid acceptance in the market. The award recognizes the quality of the solution and the customer value enhancements it enables.

#contactcenterworld, @Microsoft, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - CRM Technology

Read today's tip or listen to it on podcast.

Published: Monday, September 30, 2019

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160
 

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