News : MetLife Receives J.D. Power Certification for Customer
#contactcenterworld, @MetLife, @JDPower
New York, NY, USA, Sept 26, 2016 -- MetLife’s Corporate Benefit Funding Customer Solutions Center team has been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for the Live Phone Channel. The certification places MetLife’s Corporate Benefit Funding business among a select few institutional retirement providers that have achieved this status.
MetLife’s Customer Solutions Center, part of the company’s Global Technology & Operations organization, services customer calls each year across a full spectrum of MetLife products. Dedicated Corporate Benefit Funding specialists provide customer service from MetLife’s call center in Warwick, Rhode Island.
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"As a primary point of contact for customers, our service consultants are committed to delivering a differentiated service experience. This recognition demonstrates their success," says Kristine Poznanski, senior vice president and head of Customer Solutions Center, MetLife. "Ongoing investments in our people and technology enable us to continually enhance the service experience."
"At MetLife, we are committed to customer centricity and have dedicated significant resources to make it easier for our customers to do business with us," says Robin Lenna, executive vice president and head of Corporate Benefit Funding, MetLife. "This honor underscores our commitment to service excellence, which is a business imperative for MetLife."
"As part of its evaluation, J.D. Power conducted a detailed audit of more than 100 practices in the Customer Solutions Center supporting MetLife’s U.S. Pensions, Institutional Income Annuities and Structured Settlements businesses, and surveyed customers who recently contacted MetLife," noted Kim Flemm, vice president, Customer Experience with MetLife. "The certification means that the call center is within the top 20% for cross-industry customer service scores, based on benchmarks established in J.D. Powers’ customer satisfaction research."
#contactcenterworld, @MetLife, @JDPower
Posted by Veronica Silva Cusi, news correspondent
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Metropolitan Life Insurance Company or MetLife for short was founded in1868. MetLife, Inc. is a provider of insurance and other financial services to individual and institutional customers throughout the United States Outside the U.S., MetLife companies have direct insurance operations in Asia Pacific, Latin America and Europe.
About J.D. Power:
Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm's services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends.
Published: Friday, September 30, 2016
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