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News : Metrica Systems and Sensiple Software Solutions Announce Strategic Partnership
Bangalore, India 19th May, 2014 -- Metrica systems and Sensiple Software solutions announces a strategic partnership to help organizations boost their cross-channel customer experience.
Metrica Systems is an emerging leader in Customer Experience Analytics solutions and has deployed its solution for top-tier players. The driving principle of Metrica’s analytics solutions is the elimination of the traditional isolated views of customer interactions by unifying and analyzing data from multiple service delivery channels to achieve service excellence holistically.
"Customer Interaction is increasingly becoming cross-channel, voluminous and unstructured. Monitoring customer journey across Contact Center, IVR, Web, Email, Chat and Social Media channels to reduce customer effort is a big challenge. Metrica’s CenterWorks Customer Experience Analytics Platform provides single view of customer interactions in real-time. It empowers key stakeholders with actionable insights for taking decisions to eliminate customer pain points quickly. Our partnership with Sensiple will help organizations deliver exceptional cross-channel customer experience" said Ayappane, Managing Director of Metrica Systems.
"Our Partnership with Metrica Systems will help us provide enhanced Customer Experience Analytics capabilities to our existing customer experience management services" said Aras Pillai, Vice President – Client Services.
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About Metrica Systems:
Metrica Systems is an innovative customer experience delivery and performance management products and solutions provider. Our Unified Customer Experience Analytics and Journey Mapping solution framework helps improve the overall customer experience across the touch points such as Contact Center, IVR , Web self-service, Email/Chat, Social Media, Back-office and Retail outlets holistically. Metrica’s CenterWorks Customer Experience Analytics Platform is highly comprehensive and customizable. It can readily integrate with 75+ Customer Experience Delivery Systems from Top vendors, track 750+ KPIs and support 100+ analytical templates for quick deployment.
Published: Friday, May 23, 2014