News : MetricNet Launches Benchmark for Human Resource Call Centers
McLean, VA, USA, September, 2016 -- MetricNet, LLC, a provider of benchmarks for Service and Support Centers, is pleased to announce the Service Center Benchmark for Human Resources. This benchmark addresses the unique challenges of managing call centers in human resources.
"MetricNet's Service Center Benchmark for Human Resources addresses the unique challenges faced by HR call center professionals. These include the ever present need to protect sensitive employee information, high call volumes with a wide variety of individualized inquiries, LOA requests that can be complex and time-consuming to process, comp and benefits calls that are often urgent, and new hires spread over a wide geographic area," said Jeff Rumburg, Managing Partner of MetricNet. "Using data from HR call centers worldwide, this benchmark will help HR departments quickly and efficiently overcome challenges and leverage opportunities to achieve World-Class performance in HR Support!"
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Loyalty Versus Satisfaction
MetricNet is provider of Service and Support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable contact center, service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,800 service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.
Published: Wednesday, October 5, 2016