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News : MetricNet Launches New Suite of Tools for Contact Centers and Technical Support Desks

#contactcenterworld, @MetricNet

Incline Village, NV, USA, April 15, 2020 -- MetricNet, LLC has developed a comprehensive suite of scorecards, tools, templates, and calculators for Contact Centers and Technical Support organizations. MetricNet is excited to announce that its new suite of tools is now available for immediate download.

These tools leverage data from MetricNet's 2019-2020 benchmarks, and include MetricNet's service desk ROI calculator, service desk headcount calculator, service desk budget calculator, service desk balanced scorecard, contact center headcount calculator, contact center budget calculator, and contact center balanced scorecard. MetricNet also offers scorecards for employee engagement, performance target calculators, employee satisfaction surveys, and a broad range of other tools and templates that contact center and technical support professionals will find useful.

"MetricNet's suite of tools, scorecards, calculators, and templates was developed based on industry demand from hundreds of client requests," said Jeff Rumburg, Managing Partner of MetricNet. "This practitioner's toolbox is the first of its kind for Contact Center and Technical Support professionals, and is another example of how MetricNet is constantly innovating to meet the needs of the marketplace."

#contactcenterworld, @MetricNet

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About MetricNet:
Company LogoMetricNet is provider of Service and Support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable contact center, service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,800 service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.
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Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Friday, April 17, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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